FAQ

CARE INSTRUCTIONS

It is important to wash your new garment separately the first time in cold water. This will help to remove any excess dye. After this you can wash in cold water with your other colours. Do not wash with whites, do not bleach or soak. You can iron it as normal. 

 

Some garments require extra special care, dresses for example are best to be hand washed. Please check the labels on your garment when you receive them.


I recommend always washing quilt covers separately.
 

WILL IT FADE?

Some excess dye may remain in the garment but that does not mean it will fade. The dyes I use are professional textile dyes and will not fade with repeated washing any more than clothes purchased from a department store.

 
SHIPPING & DELIVERY

Most items are ready to ship in 1 week, if you have selected custom colours, please allow 2-3 weeks for production. Quilt covers take 4-6 weeks. 

All items are shipped with Australia Post. It usually takes 3-10 business days to arrive after I have shipped it depending on your location.

Up to 500g - $9.00

500g - 1kg - $12.00

1kg - 3kgs - $14.00

3kgs and over - $16.00

 

INTERNATIONAL SHIPPING

I am regularly ship items overseas. It is best to process international sales through my Etsy store. You can find it here: www.etsy.com/shop/colouredbykatherine

I now ship from this site to the US. Most orders sent internationally are unable to be tracked. This is with the exception of quilt covers which are always sent with tracking.

International buyers are responsible for any taxes or commissions payable in their home country. Shipping is via airmail, please send a message before ordering if you want express shipping.

 

TRACKING YOUR ORDER

I will send you an email once your order is shipped with the Australia Post tracking number.

 

100% SECURE ORDERING 

All payments are through PayPal so you know it's secure.

 

PRIVACY POLICY

I will only use your information to contact you about your order. Your details will never be given to a third party,

 

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© 2015 Coloured by Katherine, Melton, VIC, Australia